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Shipping

All orders are processed same day if ordered before 2pm Monday to Friday and are shipped via Royal Mail or courier (Hermes). Please allow 2 - 5 business days for UK-based orders to arrive. 

We offer fast and FREE delivery on all UK orders over £70. Shipping charges apply for UK orders under £70 and international orders – see below.

  • UK orders over £70 – FREE
  • UK orders under £70 – shipping is automatically calculated at checkout, according to the weight of the order.
  • Europe, USA and rest of world – shipping is automatically calculated at checkout, according to the weight of the order and the destination.

Note that for international orders (outside UK and EU), local customs may charge an import duty or may seize your order. If you are placing an international order outside the UK and EU, you are assuming all the risk of your package being seized.  

Returns

Having second thoughts? No problem.

You may return your order within 21 days of delivery for a full refund provided the product is unopened and intact. You are required to cover the shipping cost. To cancel or return a product, contact us at hello@livesonas.com and we'll get in touch. 

If the return is due to an error on our part such as an incorrect or damaged product, we can offer a full refund or replacement. 

Warranty

All our packaging displays a 'best before' date however we guarantee at a minimum of 6 months shelf life from when the product is shipped.